Understanding Your Bill & Payment Policy

 

Understanding your Bill:

Payment Policy:

• Bills are due by the last day of the same month you receive your bill.
• Bill amounts that are not paid by the due date, are considered delinquent by the 15^th of the following month and are subject to a late charge.
• When a delinquent letter is processed, a late fee will be added to the account and all charges must be paid in full including the past due and current amounts.
• If payment is not made by 5pm the day prior to shutoff day, service will be disconnected. 
• On shutoff day, the past due amount, current amount and applicable service fees must be paid prior to the reconnection of service.
• Additional fees will be assessed for water restoration after regular business hours.
• Additional fees will be assessed for an un-authorized turn on.
• Additional fees will be assessed for all returned payments including checks and online payments.
• Disputes on charges must be made within 60 days of the billing date.

 

For Sewer, Garbage/Recycle, Storm Water and other Misc charges contact your city:

 

For Secondary Water questions please contact your secondary provider.  The most common providers in our area are:

 

To pay your bill using a credit/debit card or e-check, please visit www.bonavistawater.com.  Convenience fees apply.